SHIPPING POLICY

At Elvyn Silver, we are committed to delivering your jewellery safely and securely. Since our jewellery is carefully crafted, every order requires preparation time before dispatch. This Shipping Policy explains our order processing, crafting, shipping, and delivery timelines across Pakistan.

1. Order Processing & Crafting Time

  • All orders are processed after confirmation via phone call or WhatsApp.
  • Our jewellery generally requires 5–6 working days for crafting and preparation before dispatch.
  • Customized orders may require additional time depending on the design and availability of materials or stones.
  • Orders are not dispatched on public holidays.

2. Shipping Locations

We deliver across Pakistan, including:

  • Karachi
  • Lahore
  • Islamabad
  • Rawalpindi
  • Faisalabad
  • Multan
  • Peshawar
  • Quetta
  • Other cities across Pakistan

3. Estimated Delivery Time

Our estimated delivery timelines include jewellery crafting and courier delivery.

Karachi

Estimated total delivery time: 8–9 working days.

Other Cities in Pakistan

Estimated total delivery time: 9–10 working days, including:

  • Crafting & Preparation: 5–6 working days
  • Courier Delivery: Approximately 3–4 working days after dispatch

Please note that these are estimated timelines. Actual delivery may vary due to courier delays, public holidays, weather conditions, remote delivery locations, or other unforeseen circumstances.

4. Courier Services

We work with reliable courier partners to deliver your orders safely, including:

  • Leopard Courier
  • TCS
  • PostEx

The courier service is selected according to your location and service availability.

5. Shipping Charges

  • Applicable shipping charges, if any, will be displayed at checkout or communicated during order confirmation.
  • Any free-shipping offers or promotions will be mentioned on our website or in our promotional materials.

6. Cash on Delivery (COD)

  • Cash on Delivery (COD) is available across Pakistan, subject to service availability.
  • Customers are requested to keep the required payment amount ready when their parcel arrives.
  • Please ensure your phone number remains active so our team or courier partner can contact you when necessary.

7. Order Tracking

Once your order has been dispatched:

  • Tracking details may be shared via WhatsApp or SMS.
  • You can use the tracking number on the relevant courier company’s website to check your shipment status.

8. Delivery Delays & Exceptions

Although we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier company delays or operational issues
  • Natural disasters or severe weather conditions
  • Public holidays or other unforeseen circumstances
  • Incorrect or incomplete shipping information provided by the customer

We will do our best to assist customers with delivery-related concerns.

9. Incorrect Address or Failed Delivery

  • Customers are responsible for providing a complete and accurate shipping address and contact number.
  • If a parcel cannot be delivered because of incorrect information or repeated unsuccessful delivery attempts, the order may be returned to us.
  • Additional shipping charges may apply if a parcel needs to be reshipped.

10. Contact Us

For questions about your order, shipping, or estimated delivery time, please contact us:

Email: elvynsilver@gmail.com
WhatsApp: 03156955584
Website: elvynsilver.com

Our team will be happy to assist you.

By placing an order with Elvyn Silver, customers acknowledge that crafting and delivery timelines are estimates and may vary depending on the order and delivery location.