TERMS OF SERVICES
Welcome to Elvyn Silver. These Terms of Service govern your access to and use of our website, elvynsilver.com, and the products and services we offer.
By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. About Elvyn Silver
Elvyn Silver is an online jewellery brand based in Karachi, Pakistan, specializing in 925 Sterling Silver jewellery, moissanite jewellery and customized designs.
We deliver orders across Pakistan, subject to product availability and courier service coverage.
2. Eligibility and Website Use
You agree to use our website only for lawful purposes and in accordance with these terms.
You must not:
- Use our website for fraudulent or unlawful activities.
- Attempt to disrupt, damage or gain unauthorized access to our website.
- Copy or reproduce our website content, images or branding without permission.
- Provide false or misleading information when placing an order.
Users who are not legally able to enter into a binding agreement must use our services with appropriate parent or legal guardian involvement, where required.
3. Product Information and Accuracy
We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, materials and other product information are accurate.
Please note:
- Product colours may vary slightly because of lighting, photography and screen settings.
- Product dimensions and weights may be approximate where specified.
- Customized jewellery is crafted according to the design and specifications confirmed with the customer.
- Product availability may change without notice.
If we discover a material error in a product description or price before fulfilling an order, we may contact you to clarify the issue or cancel the affected order. If payment has already been received for an order that is cancelled, any applicable refund will be handled appropriately.
Nothing in this section removes any rights you may have under applicable consumer protection laws.
4. Orders and Order Confirmation
When you place an order, you submit a request to purchase the selected product.
Depending on the order, we may confirm your order through our website, phone call, WhatsApp or email.
We reserve the right to decline or cancel an order where there is a genuine issue involving product availability, a pricing error, suspected fraud or an inability to verify essential order details.
If an order is cancelled after payment has been received, we will communicate the applicable refund arrangements.
Customers are responsible for reviewing their product selection, size, design, engraving details and delivery information before confirming an order.
5. Pricing and Payment Terms
All product prices are listed in Pakistani Rupees (PKR), unless otherwise stated.
Available payment methods may include:
- Cash on Delivery (COD)
- Bank Transfer
Payment methods are subject to availability and confirmation at the time of ordering.
Shipping charges, where applicable, will be displayed at checkout or communicated during order confirmation.
Customized jewellery orders may require advance payment before crafting, material procurement or special stone ordering begins. The applicable advance amount and payment terms will be communicated before the order is confirmed.
We reserve the right to update product prices for future purchases. Changes will not automatically alter an already confirmed order, except where a correction is necessary and appropriately communicated.
6. Shipping and Delivery
Elvyn Silver delivers across Pakistan through available courier services, including Leopard Courier, TCS and PostEx.
Our estimated delivery timelines are:
- Karachi: Approximately 8–9 working days.
- Other cities in Pakistan: Approximately 9–10 working days, including 5–6 working days for crafting and preparation and approximately 3–4 working days for courier delivery.
These timelines are estimates and may vary because of customization requirements, courier operations, public holidays, weather conditions and other unforeseen circumstances.
Customers must provide accurate contact information and a complete shipping address.
For further information, please review our Shipping Policy on our website.
7. Returns, Exchanges and Refunds
Returns, exchanges and refunds are governed by our separate Refund & Returns Policy.
Customers should review that policy before placing an order, including the eligibility requirements, return timeframe and conditions applicable to customized jewellery.
Our policy distinguishes between change-of-mind requests and issues such as verified manufacturing defects or incorrect products.
Nothing in these Terms of Service is intended to exclude rights or remedies that cannot lawfully be excluded.
8. Product Warranty and Replating
Any product warranty, return and exchange coverage, certification or lifetime replating service will be subject to the terms communicated for the relevant product or service.
Where lifetime replating is offered, eligibility and service conditions may apply.
Customers should follow appropriate jewellery care instructions to help maintain their products.
9. Intellectual Property Rights
All original content on our website, including our logo, brand name, product photographs, written descriptions, graphics and website design, is owned by Elvyn Silver or used with appropriate permission.
You may not reproduce, distribute, modify or commercially use this content without prior authorization from the relevant rights holder, except where permitted by applicable law.
10. Customer Information and Accounts
Customers must provide accurate and complete information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account login details and for activity conducted through your account, subject to applicable law.
Our collection and use of personal information are explained in our Privacy Policy.
11. Third-Party Services
Our business may rely on third-party services, including courier companies, website hosting providers, payment services and advertising platforms such as Facebook and Instagram.
These services may be governed by their own terms and privacy policies.
Elvyn Silver is not responsible for the independent policies or operations of third-party websites, subject to any responsibilities we have under applicable law or in connection with our own products and services.
12. Limitation of Liability
To the extent permitted by applicable law, Elvyn Silver shall not be liable for indirect or consequential losses arising from the use of our website or circumstances beyond our reasonable control.
We are not responsible for damage caused by improper use, unauthorized alteration or failure to follow applicable product care instructions.
Nothing in these Terms of Service excludes or limits any liability, consumer right or legal remedy that cannot lawfully be excluded or limited under applicable law.
13. Suspension or Termination of Website Access
We may restrict or suspend website access where reasonably necessary to address fraud, security risks, unlawful activity or serious violations of these terms.
Any such action will be subject to applicable law and any rights that users may have.
14. Changes to These Terms
We may update these Terms of Service to reflect changes in our business, website, products or applicable requirements.
Updated terms will be published on this page with a revised last-updated date. Changes will apply as permitted by applicable law.
15. Governing Law
These Terms of Service are governed by the applicable laws of Pakistan, including relevant consumer protection laws applicable to our business and customers.
Any dispute will be handled in accordance with applicable law.
16. Contact Information
For questions about these Terms of Service, orders or our policies, please contact us:
Business Name: Elvyn Silver
Email: elvynsilver@gmail.com
WhatsApp: +92 315 6955584
Website: elvynsilver.com
Location: Karachi, Pakistan
We appreciate your trust in Elvyn Silver and thank you for shopping with us.