Privacy Policy

At Elvyn Silver, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order, purchase customized jewellery or communicate with our team.

Our website uses WordPress and WooCommerce to support our online shopping services. By using our website, you acknowledge this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address

Order Information

  • Products purchased, viewed or added to your cart
  • Order history, cancellations, returns, exchanges and refund requests
  • Order confirmation and delivery details

Customized Jewellery Information

When you place a customized jewellery order, we may collect your ring size, selected design, stone preferences, engraving details and other specifications you provide to prepare your jewellery.

Payment Information

We may collect your selected payment method, payment confirmation and relevant transaction references for order processing and verification. Payment options may include Cash on Delivery (COD) and bank transfer, as offered for your order.

We do not ask customers to share banking passwords, payment PINs or one-time passwords (OTPs) with us.

Account and Technical Information

If you create an account, we may process your account details and preferences. When you visit our website, technical information such as your IP address, browser type, device information, website activity and cookie-related data may also be collected.

2. How We Collect Your Information

We may collect information through the following sources:

  • Directly from you: When you place an order, fill out a form, create an account or contact us.
  • Through customer communications: When you communicate with us through WhatsApp, email, phone calls or social media.
  • Automatically through our website: Through cookies, server logs and similar technologies.
  • Through service providers: When website, hosting, courier, payment or other service providers process information necessary to provide their services.

3. How We Use Your Information

Elvyn Silver may use your personal information to:

  • Confirm, process and fulfill your orders.
  • Contact you regarding order confirmation, customization and delivery.
  • Prepare customized jewellery according to your confirmed specifications.
  • Arrange shipping through our courier partners.
  • Process eligible returns, exchanges and refunds.
  • Respond to customer enquiries and provide after-sales support.
  • Improve our website, products and shopping experience.
  • Maintain business records and help prevent fraud or unauthorized activity.
  • Measure advertising performance and provide relevant advertisements where applicable.
  • Send promotional communications where appropriate and permitted.

We aim to collect and use only the information reasonably necessary for these purposes.

4. How We Share Your Information

We do not sell your personal information. However, we may share relevant information with trusted service providers when necessary to operate our business.

Website and Hosting Providers

WordPress, WooCommerce, our website hosting provider and relevant website plugins or service providers may process information to support website functionality, orders and customer services.

Courier Companies

We may share your name, phone number, shipping address and shipment details with our delivery partners, including:

  • Leopard Courier
  • TCS
  • PostEx

This information is shared as necessary to deliver your order.

Payment and Banking Services

Relevant transaction information may be processed or shared with banks or payment service providers when required to verify payments, arrange refunds or resolve payment-related issues.

Advertising and Analytics Providers

If tools such as Meta Pixel or other analytics services are enabled on our website, these services may receive certain website activity, device or event information to help measure advertising performance and improve marketing campaigns.

Communication Platforms

If you contact us through WhatsApp, Instagram, Facebook or another third-party platform, your information may be processed by that platform according to its own privacy policy.

We may also disclose information when required by law or when reasonably necessary to protect our business, customers, website or legal rights.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions and improve your browsing experience.

These technologies may help us:

  • Keep products in your shopping cart.
  • Support checkout and account functionality.
  • Remember selected preferences.
  • Understand website usage where analytics tools are enabled.
  • Measure advertising effectiveness where tracking tools are enabled.

You can manage or block cookies through your browser settings. However, disabling certain cookies may affect shopping cart, checkout or other website features.

Where applicable, we will provide appropriate cookie choices or consent options for non-essential tracking technologies.

6. Facebook, Instagram and Advertising

Elvyn Silver may use advertising and analytics tools provided by Meta Platforms, including Meta Pixel, if these tools are installed and enabled on our website.

These tools may help us understand how visitors interact with our website, measure advertisements and show relevant advertisements on Facebook, Instagram and other supported services.

The information processed by these services is also subject to their respective privacy policies and settings.

You can review Meta’s Privacy Policy here:

https://www.facebook.com/privacy/policy

7. WhatsApp and Customer Communications

We may contact you through WhatsApp, phone calls, email or SMS to confirm orders, discuss customized jewellery requirements, provide shipping updates and respond to enquiries.

If you communicate with us through WhatsApp or social media, the relevant platform may process your information under its own privacy policy.

You should avoid sharing unnecessary sensitive information, including passwords, payment PINs and OTPs, through customer support channels.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no online service or electronic storage system can be guaranteed to be completely secure. We encourage customers to protect their accounts and avoid sharing confidential information through unsecured channels.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

  • Process and fulfill orders.
  • Maintain customer service and order records.
  • Manage returns, exchanges, refunds and disputes.
  • Maintain required business and transaction records.
  • Prevent fraud and address security concerns.
  • Meet applicable legal or recordkeeping requirements.

When information is no longer needed, we will take reasonable steps to delete or anonymize it where appropriate, subject to any legitimate retention requirements.

10. Your Privacy Rights and Choices

You may contact us to request access to, correction of or deletion of personal information we hold about you, subject to applicable requirements and legitimate business or recordkeeping obligations.

We may need to verify your identity before processing a request. Certain information may need to be retained where necessary to complete transactions, resolve disputes, maintain required records or prevent fraud.

If you receive promotional communications from us, you may ask us to stop sending them. We may still contact you about active orders, deliveries, customer service or other necessary non-promotional matters.

To make a privacy-related request, please contact us using the details provided below.

11. Third-Party Websites

Our website may contain links to third-party websites, including courier tracking pages, social media platforms and other external services.

Elvyn Silver does not control the privacy practices of these third parties. We encourage you to review their privacy policies before sharing personal information with them.

12. International Data Transfers

Some of our website, communication, hosting or advertising service providers may process or store information outside Pakistan.

Where this occurs, your information may be subject to the privacy practices and requirements applicable to those service providers and locations.

We take reasonable steps to work with service providers appropriate to our business needs.

13. Children’s Privacy

Our website is intended for general jewellery shopping and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is not appropriate. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate steps.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, services or applicable requirements.

The revised policy will be published on this page with an updated “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy, how your personal information is handled or a privacy-related request, please contact us:

Business Name: Elvyn Silver
Email: elvynsilver@gmail.com
WhatsApp: +92 315 6955584
Website: elvynsilver.com
Location: Saddar, Karachi, Pakistan

We will do our best to address your questions and privacy-related requests.

Thank you for trusting Elvyn Silver with your jewellery purchases.