Refund & Returns Policy

At Elvyn Silver, customer satisfaction and product quality are our priorities. We want you to feel confident when shopping for premium 925 Sterling Silver jewellery. Please read our Refund & Returns Policy carefully before placing your order.

1. 30-Day Return & Exchange Policy

Elvyn Silver offers a 30-day return and exchange warranty from the date your order is delivered.

To qualify for a return or exchange, the following conditions must be met:

  • The jewellery must be unused, unworn and in its original condition.

  • The product must be returned with its original packaging and any included certificates, warranty cards and accessories.

  • The return or exchange request must be submitted within 30 days of delivery.

  • Customers must contact us and receive return instructions before sending any product back.

Products that show signs of wear, accidental damage, misuse or unauthorized alterations may not qualify.

2. Refund Policy

Refund requests are reviewed on a case-by-case basis. Approved refunds may be issued for eligible returns, incorrect products or verified manufacturing defects, subject to inspection.

For Cash on Delivery (COD) orders, approved refunds may be arranged through bank transfer or another mutually agreed payment method.

Refunds will only be processed after the returned product has been received and inspected. The processing time will be communicated once the refund is approved.

Original delivery charges, return shipping costs and other applicable charges may be non-refundable, except where the return is due to an error or verified defect on our part.

3. Customized Jewellery Policy

Elvyn Silver specializes in customized 925 Sterling Silver jewellery made according to customer preferences.

Because customized orders are made specifically for each customer, they are generally not eligible for returns or refunds due to a change of mind, incorrect customer-provided details or a change in design preference after production begins.

Customized products that arrive with a verified manufacturing defect or are different from the confirmed order details will be reviewed for an appropriate solution, such as repair, replacement or refund where applicable.

Advance payments for customized orders may become non-refundable once production, material procurement or special stone ordering has started, subject to the circumstances of the order.

4. Damaged, Defective or Incorrect Orders

Please inspect your parcel upon delivery. If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery.

Please provide clear photographs or an unboxing video, along with your order details, to help us assess the issue.

Once the claim has been verified, we will guide you through the appropriate resolution.

5. Items Not Eligible for Return

Returns or refunds may be declined in the following situations:

  • Jewellery has been worn, damaged accidentally or altered after delivery.

  • The product has been damaged due to improper handling or misuse.

  • A customized product is returned solely because of a change of mind after production has begun.

  • The product is returned without prior authorization or is missing essential components supplied with the order.

These exclusions do not remove any rights that may apply under relevant consumer protection laws.

6. Lifetime Replating

Elvyn Silver offers free lifetime replating for eligible jewellery pieces, subject to product assessment and our replating service terms. Replating is a separate service and does not automatically qualify an order for a refund or exchange.

7. Return Shipping

Customers must contact Elvyn Silver before arranging a return shipment. Return shipping instructions will be provided after the request is reviewed.

If the return is due to a verified product defect or an error on our part, we will advise you on the applicable shipping arrangements.

8. How to Request a Return or Refund

To request a return, exchange or refund, please contact Elvyn Silver through one of the following channels:

Email: elvynsilver@gmail.com
WhatsApp: 03156955584

Please provide your order number, the reason for your request, and clear photographs or videos where relevant.

Our team will review your request and guide you through the next steps.

9. Policy Updates

Elvyn Silver reserves the right to update this policy when necessary. Any updated policy will be published on our website.

By placing an order with Elvyn Silver, you acknowledge that you have read and understood this policy.