Frequently Asked Questions (FAQs)
1. What is Elvyn Silver?
Elvyn Silver is an online jewellery brand in Pakistan specializing in premium 925 Sterling Silver jewellery, moissanite rings, elegant jewellery sets and customized silver jewellery.
2. Is Elvyn Silver jewellery made from real 925 Sterling Silver?
Yes, our 925 Sterling Silver jewellery is made from sterling silver, which contains 92.5% silver. Please check the individual product description for specific material and plating details.
3. Do you offer customized silver jewellery?
Yes, we specialize in customized 925 Sterling Silver jewellery. You can discuss your preferred design, ring size, stone, engraving and other requirements with our team before confirming your order.
4. Do you offer Cash on Delivery (COD) in Pakistan?
Yes, Cash on Delivery is available across Pakistan, subject to courier service availability. Bank transfer is also available as a payment option.
5. How long does delivery take?
Our estimated delivery timelines are:
- Karachi: Approximately 8–9 working days.
- Other cities in Pakistan: Approximately 9–10 working days, including 5–6 working days for crafting and preparation and 3–4 working days for courier delivery.
Delivery times may vary depending on customization requirements, courier operations and unforeseen circumstances.
6. Do you offer free delivery across Pakistan?
Free delivery is available on eligible orders or when a free-shipping offer applies. Please check the product page or confirm the shipping charges with our team before placing your order.
7. Do you offer a return and exchange warranty?
Yes, Elvyn Silver offers a 30-day return and exchange policy for eligible items, subject to our Refund & Returns Policy. Products must meet the applicable return conditions. Customized jewellery may be subject to additional restrictions.
8. Can I return customized jewellery if I change my mind?
Customized jewellery is generally not eligible for return or refund solely because of a change of mind after production begins. However, if your order has a verified manufacturing defect or differs from the confirmed design, please contact us so we can review the issue.
9. Do you offer a warranty on your jewellery?
Eligible products are covered by our applicable 30-day return and exchange policy. We also offer free lifetime replating for eligible jewellery, subject to our service terms. Please refer to the relevant product details and policy for conditions.
10. Are your moissanite stones certified?
Are your moissanite stones certified?
Yes, Every Elvyn Silver moissanite jewellery piece comes with a GRA Warranty Card and Certificate for stone identification and authenticity verification. Customers can verify their certificate details online using the report number or QR code provided on the card through the relevant GRA verification website.
11. How can I place an order?
You can browse our website, select your preferred jewellery design and place an order through the available ordering options. For customized designs or assistance with sizing, you can contact our team directly.
12. Do you deliver outside Karachi?
Yes, we deliver across Pakistan, including Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta and other serviceable cities.
13. How can I track my order?
Once your order has been dispatched, tracking details may be shared through WhatsApp or SMS. You can use the tracking number on the relevant courier company’s website to check your shipment status.
14. How can I contact Elvyn Silver?
You can contact us through the following channels:
Email: elvynsilver@gmail.com
WhatsApp: +92 315 6955584
Website: https://elvynsilver.com
Instagram: https://www.instagram.com/elvyn_silver/
Our team will be happy to assist you with product information, customization, order status and other enquiries.